Billing Department Services

The Benton-Franklin Health Department is not contracted with any medical insurance carriers; however, we are pleased to offer the following services as a courtesy to our patients:

• Courtesy Insurance Billing for Personal Health Services (except for Travel Clinic Services). Because we are not contracted with your insurance company, all payments and/or denials generally go directly to the insured, therefore some clinics may require payment at the time of service.

• Medicare billing for Medicare covered services.

• Medicaid billing for all Medicaid covered services.

• Group Health billing. 

• Review of charges to assure accuracy.

To ensure accurate registration and insurance billing (when appropriate) please be prepared with the following information upon registration.

• Medicare Card or Medical Coupon.

• Insurance Identification card.

• Social Security Number.

• Household Annual Income when applying for a sliding fee discount.

We are pleased to provide the following services:

• Monthly Billing Statements showing the service, charge, and billing status for all outstanding services. Insurance payment or denials information will be updated monthly.
• Cost estimates for Personal Health Services.
• Referral to a Medicaid Outreach Worker for clients inquiring about Basic Health and/or Medical Assistance coverage.

Acceptable forms of payment are:
Cash, Check, Visa or MasterCard.

Credit Card form

Personal Health Services                                                  (Immunizations, HIV & TB Services)

• Medicare and Medicaid - billing for all covered services. Any services expected to be non-covered will be identified prior to the service and cost estimates given, as payment for these services will be expected at the time of service.

• Insurance billing as a courtesy to assist our clients in getting reimbursement from their insurance company. Payment is still the responsibility of the patient and expected at the time of service.  Any necessary referrals are the responsibility of the patient to acquire in advance. 

Travel Clinic Services

·         Payment in full is due at the time of service.

Water Lab Services

·         Payment is due when the water sample is submitted for testing unless prior arrangements have been made with the Billing Department.

Contacts
Payment Mailing Address
7102 W. Okanogan Place
Kennewick, WA 99336

Environmental Health Services

• Annual Food Service Permitting Fees - Annual Operating Permit fees will be billed in the fall for the following year. These fees are due and payable upon receipt of statement.  Facilities failing to pay their annual operating permit fee by January 1^st are subject to closure for failure to possess a valid operating permit.

•  Food Handler Classes – Cash payment is required at the time of service.

• All other Environmental Health Fees - Payment must accompany application prior to receiving services.

Business Accounts
Bonnie at (509)460-4553

Water Lab Billing
Lamees at (509) 460-4559

Patient Accounts
Lamees at (509) 460-4559
Maria G. at (509) 460-4560

Email inquiries may be sent to the Billing Department Manager at: bonnieh@bfhd.wa.gov

Credit Card Form

Vital Records

Payment is required at the time of application in the form of cash, money order, cashier’s check or credit card.

Sliding Fee Discount

A Sliding Fee discount may be available for select Personal Health Services for clients who qualify. To learn more about this discount, and to see if you qualify, ask the clerk at the time of registration or call Bonnie at (509) 460-4207.